NBN turns into a costly horror story

By Leith van Onselen

When the National Broadband Network (NBN) arrived in my area late last year residents were greeted with a barrage of junk mail advertisements from all manner of internet service providers offering competitively priced internet at fast speeds.

At the time, I was under contract with Telstra, so I did not consider moving from Bigpond cable to the NBN. And thank goodness I didn’t. Over the past nine months or so, I have heard numerous horror stories from neighbours, acquaintances and friends from my area who have suffered from connection problems with the NBN, dropouts, painfully slow speeds, and even some cases of households being stranded without internet access for weeks on end.

As someone that works from home, and relies on internet access for my living, I decided that I am staying put with Telstra Bigpond for as long as possible in order to avoid the problems of the NBN, even if it costs me more in the short-run.

It seems that the horror stories are not confined to Melbourne’s inner-East, either, with the number of complaints relating to the NBN jumping 160% in the last financial year, according to the Telecommunications Industry Ombudsman. From The ABC:

More and more users of the National Broadband Network (NBN) are unhappy with their service and are protesting in record numbers.

Complaints have increased a whopping 160 per cent, with more than 27,000 reports lodged with the Telecommunications Industry Ombudsman (TIO) in the last financial year.

“It’s a worrying sign,” ombudsman Judi Jones conceded…

From January to June this year, NBN issues reported to the TIO quadrupled.

According to the annual TIO report, nearly 10,000 homes were left without useable internet or landline due to the NBN rollout in the 2016-2017 financial year.

Nearly 4,000 complaints were made about slow data speeds over the network.

“We have had some speed complaints where it has been multi-layered and it can take months to resolve,” Ms Jones said.

“I think the NBN is concerned, the retailers are concerned, and the minister and the regulator are also concerned. So everyone is focusing on it.”

The ombudsman said the figures may not be representative of the true scale of the problem, as most complaints were usually resolved by service providers before they reached her office.

…the Australian Communications Consumer Action Network said the massive increase in complaints showed consumer safeguards needed updating.

“Many consumers are being left with no connection or a service that is unusable. This is not acceptable”…

Meanwhile, Adam Creighton at The Australian reports that taxpayers could lose billions when the NBN is sold at a loss:

Inaugural Productivity Commission chairman Gary Banks and top Keating government competition adviser Fred Hilmer said the $49 billion government-funded NBN was likely to be sold at a loss. “Like the Collins class and the new French subs, essentially, we’re seeing taxpayers just throwing away tens of billions … it will be interesting to see how many are wasted on the NBN,” Professor Banks said.

Professor Hilmer added: “It will probably be sold at a bargain price with the commonwealth taking a hit and blaming its predecessors. What matters is whether government protects it from competition with regulation; they shouldn’t. It might be a natural monopoly in Bourke, it’s certainly not in Sydney or Melbourne”…

“We’re seeing some of the biggest licks of money ever spent with the least rigorous calculous: NBN is a classic”,… Professor Banks said…

Back in July, Optus CEO Allen Lew warned that mobile technologies may advance to the point where many Australians will feel that they do not need to have home-based telecommunications access, like the NBN. According to Lew, around 25% of households already do not have the sort of fixed-line access that would allow them to use the NBN, and other consumers may be of the view that the NBN does not provide them with sufficiently improved service to justify the extra cost of using it.

One wonders whether the $50 billion NBN will ever live up to expectations, and whether it will end up becoming another expensive stranded asset that is superseded by a superior technology, such as mobile broadband.

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Unconventional Economist
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  1. Fixed line internet will never be superseded by mobile connections as long as data consumption continues to increase with the uptake of netlix and similar services. There simply isn’t enough spectrum available for everyone to be using huge bandwidth wirelessly.
    The only superior technology it will be replaced by is the fibre it should have been already.

    • Spot on.

      Proper fibre is vastly superior to mobile.

      What we have witnessed is the most amazing ideologically-driven piece of sabotage by a neo-liberal govenment. Not content with that, they’ve gone on to deliberately obliterate our mechanical engineering capability. Is there any limit to this stupidity?

      • Libs are a caretaker party. They get in when Labor gets too self indulgent and corrupt. For the most part every major social and economic reform of any note has been done by a Labor govt.

      • Yeah and all the consumers think so too 🙄🙄

        “Majority Of Digital Media Consumption Now Takes Place In Mobile Apps”

      • “Majority Of Digital Media Consumption Now Takes Place In Mobile Apps”
        Probably but a significant amount of that consumption is done with data through a fixed line and local wifi connection.

    • Yes, while some households could go wireless only, there is simply not enough RF spectrum for everyone in densely populated areas. As demand grows, eventually you’d end up needing microcells – a fibre-fed tower serving every three or four premises – at which point you’re 95% of the way to just running the fibre right up to the houses (but using a lot more power).

      • Wow Mig, for someone who is self proclaimed tech expert, that is the most retarded comment ever. TV’s talk back to the towers do they?

      • migtronixMEMBER

        They could very easily yes, all you need is a trasmiter – they didn’t do this because they were selling the spectrum and the buyers didn’t want competition. It’s not 1952…

        Glad I could help.

      • migtronixMEMBER

        But apparently you’re completely ignorant, because I quoted what I was referring to – namely RF in a dense urban setting.

        “Television broadcasters are crying foul over the FCC’s recently announced vision for the nation’s wireless broadband plan, which would require them to give up valuable spectrum so wireless broadband companies can use it instead.”
        That was 2010 – so yeah

      • Thanks for the laugh… Nope, TV is broadcast (same information transmitted one-way to all viewers), so the amount of spectrum used doesn’t change whether you have one viewer or a million (the amount of power you need might though, depending on how far you want the signal to go).

        Of course, I’m talking over medium to long term, but even now if everybody switched to wireless and tried to download as much data as they do today, we’d immediately have to license far more spectrum and build tens of thousands of new mobile towers. Factor in a couple of decades of data growth (see Cisco VNI projections for instance) and we would eventually completely run out. There’s only about 8-10GHz of bandwidth useful for mobile devices and up to around 60GHz for line-of-sight point-to-multipoint (up to ~120 to 150GHz can be useful for point-to-point too, but that’s mainly specialist because of the tech involved and struggles a lot with rain and fog). To put it in perspective, a single strand of single-mode optical fibre has a useful bandwidth of ~150THz (150000 GHz) and our current technologies only use a small fraction of that.

        The reality is that fixed line will always move at least something like 70% of the data people use. But at the moment the volume downloaded over fixed line is 97.2% (!) according to the ABS – http://www.abs.gov.au/AUSSTATS/[email protected]/Lookup/8153.0Main+Features1June%202017?OpenDocument

      • migtronixMEMBER

        Lol TV is a radio spectrum genius, it doesn’t care which way it’s traveling or what’s encoded in it.

        Seriously. You’re the joke

    • Wireless with strategic fibre links is perfectly capable of serving our regional areas. This is what the NBN should have focused on and let the cities be open markets with plenty of competition.
      We could have build a fibre ring network around the whole damn country and had various landing points in all coastal areas servicing inland areas and come out way ahead with 10x better outcomes for all.

  2. My Telstra account manager for work told me yesterday that the number of complaints logged by telcos to NBN is now a staggering 3000 a day whereas before it was on average 1000 a day. He also told me that NBN now refuse to take escalation calls from the telcos and force them to log all requests via the NBN portal. They say NBN is effectively in meltdown that some customers have fire and security systems down for weeks ….

  3. Network equipment is now incredibly powerful and incredibly cheap, so how could NBN turn into such a fcuk-up? At the end of the day, we must conclude that it is being run by ticket clippers, for ticket clippers.

    This should be a worrying sign, since just about everything in Australia is being transformed by the FIRE sector in a similar way. What hope to fix Banks, housing, immigration when they are being run by the same people who can’t replace century old copper pairs with cheap 10Gb plastic cables?

    • I agree completely NBN is a system constructed by Ticket Clippers for Ticket Clippers. From day one they built intentional bottle necks into the system, bottlenecks that simply don’t need to exist, furthermore they ruled out for “security” reasons some rather obvious cost reduction paths.
      Just one small correction the actual fibre itself Glass not Plastic, Plastic fibre is only suitable for very short runs like data centers and corporate campus’.

      • migtronixMEMBER

        “glass not plastic” both of which are, BTW, technically fluids. Guess what’s going to happen over time?

      • “glass not plastic” both of which are, BTW, technically fluids. Guess what’s going to happen over time?


      • migtronixMEMBER

        “When glass is made, the material (often containing silica) is quickly cooled from its liquid state but does not solidify when its temperature drops below its melting point. At this stage, the material is a supercooled liquid, an intermediate state between liquid and glass. To become an amorphous solid, the material is cooled further, below the glass-transition temperature. Past this point, the molecular movement of the material’s atoms has slowed to nearly a stop and the material is now a glass. This new structure is not as organized as a crystal, because it did not freeze, but it is more organized than a liquid. For practical purposes, such as holding a drink, glass is like a solid, Ediger says, although a disorganized one.”

  4. Face it Australia, you are now a third world country.

    Signs that are becoming a banana republic:

    * you have third-world internet speeds
    * you don’t even have reliable power or keep the lights on.
    * your politicians can easily be bought and bribed
    * your economy relies on exporting unprocessed goods
    * most of your population will never afford a house, and you have a small land-owning class
    * you cannot compete with the rest of Asia, because your economy is stuffed because of rent seekers and low productivity
    * your police and security forces are getting increasingly draconian powers
    * unless you have the money, your health system has year long waiting lists
    * your educational standards are dropping fast

    Australia is already third world, sure if you are rich you can buffer yourself from this, but you are already the “poor white trash of Asia” thanks to your corrupt political system and population who does not realize what is being done.

    • proofreadersMEMBER

      +1 but your list is not complete, as it should also have:

      * you have lost control of your country to the Chinese?

    • * you import wealthy people for the local population to service (my mates with pool and mowing businesses are killing it).

    • HadronCollisionMEMBER

      What a ridiculous statement, no we didn’t.

      I don’t recall a plebiscite on switching from FTTN * to the abortion we have now

      *in the cities and major regional cities only

      • Mandate Fallacy.

        Party A offers Policy X and Policy Y

        Party B offers Policy not-X and Policy not-Y.

        A voter prefers (perhaps a majority of voters prefer) Policy X and Policy not-Y.

        There is no vote which can transmit this preference.

        Conversely no inference of preferences for individual policies may be drawn from votes for parties.

        Corollary. No inference of preference for elective government (over Democracy) may be drawn from a vote cast under elective government.

      • It was one of the major points of the 2013 election. The LNP didn’t reveal after taking power that they weren’t going to pursue FTTP. The ABC knew it was coming, given a LNP victory. That’s why they gagged Nick Ross after he wrote an article that explained the difference between the two options and why the LNP FTTN was, to put it as politely as one can, a shit sandwich with a side of wedges and pus dipping sauce. So while we don’t have true, issue by issue, democracy in this country, we did vote in the LNP in 2013 knowing that the NBN was to be “shot in both knees and then kerbstomped”, as has previously been mentioned in this comments section.

    • “It’s not the NBN we need, it’s the NBN we deserve. Australia voted for this.”

      That’s what happens when you vote for the Liberal Party. They are and always have been a party of Luddites. Hawke and Keating dragged this mob kicking and screaming into the modern world! This is just a continuation of their “legacy.” Yes, you are right, the people get the govt. they deserve.

      • That’s what happens when you vote for the Liberal Party. They are and always have been a party of Luddites.

        The Coalition: Bringing you yesterday, tomorrow.

      • I would have gone with, “The LNP, bringing you last century next century”
        Stand by while the LNP facilitates economic rent collection for last century’s infrastructure.

    • innocent bystanderMEMBER

      actually, I blame Abbott.
      when Tones rolled Malcolm he gave him the NBN portfolio.
      Tones is a luddite who couldn’t grasp what a proper NBN could do but realised if he shackled the portfolio with bad policy Malcolm would be responsible for the disaster and keep him from recontending for top job (well, that didn’t work).
      As we have seen Malcolm lacks the cojones to stand up for anything so couldn’t defend a proper NBN install.

  5. I have to say I got NBNed up this week without a hitch, can get the 25/5 speed I’ve subscribed to (even in Netflix hours) and my modem is syncing at about 98/50 (but I could just about hit my node with a rock from my back yard, so you’d bloody well hope so). The activation date was scheduled by my RSP (Aussie Broadband) within a day of go-live in my area, actioned about ten days later, and a couple of NBN people even came around to do a beep test on the line post-activation.

    My connectivity is FTTN, coming from ADSL, however, which is a pretty good scenario. From what I’ve read the biggest problems come when you are switching technologies (eg: cable to FTTN, ADSL to HFC, etc). I’ve been holding off on having my parents changeover for just that reason and this article is certainly not encouraging me to do it any sooner. 🙂

    (In hindsight I was dumb not to start on a 100/40 plan since I had a first month free offer. Oops. I’ll probably still bump up to 50/20 though, mostly for the upload.)

    That said, hang onto that cable as long as you can, is my advice. And when you do change, pick an RSP that’s very open about how they handle CVC oversubscription, and ideally don’t offer “unlimited” plans.

    • pretty much sums up my understanding, HFC is coming into my area at the moment, but i’m not in a hurry the RSPs that have all you can eat data are just over subscribed from what i’ve heard and have massive congestion because of this fact. better off going someone in the middle of the pack like Aussie Broadband that has data limits and just selecting wisely. Being able to use your data you paid for than rather than having unlimited data you can’t get at a reasonable speed.

      • I’ve got HFC from Optus.
        The old Foxtel cable.
        I heard it on good advice from a fibre builder-operator today that you should stay with HFC if you have it as NBN will be slower.
        If you are in a new development with non-NBN FTTH you should be OK however.

      • I heard it on good advice from a fibre builder-operator today that you should stay with HFC if you have it as NBN will be slower.

        It’s somewhat dependent on your RSP, but broadly speaking, that’s what I’ve been led to believe as well.

        It’s a bit different if you’re currently on ADSL since line speed there is very dependent on distance from the exchange and wiring quality (both to the property and within it).

  6. proofreadersMEMBER

    “I think the NBN is concerned, the retailers are concerned, and the minister and the regulator are also concerned. So everyone is focusing on it.”

    No mention of Turnbull above but his “sooner, better and cheaper” NBN will be his legacy. From what I am reading from UE and others, it sounds like the NBN will be death of many internet-reliant small/home businesses?

  7. “superior technology, such as mobile broadband.”

    I once had a lengthy conversation with a team of tech engineers who were in the process of installing data cabling. They were a highly experienced crew who contracted to government, to big private business and smaller enterprises as well. They regarded the NBN (as it was originally envisaged) as simply “the logical next step in communications” as one of them put it to me.

    They were absolutely incredulous that something so fundamental and so non-radical could have ever have become politicised to such an extant that a crazed and ideologically-deluded PM declared it to be some sort of enemy of free enterprise that needed to be destroyed.

    Mobile internet simply does not have remotely the same capacity as a properly functioning NBN SHOULD have – not even close.

    The awful mess we have today has no relationship whatsoever to fibre technology and everything to do with a gobsmackingly stupid campaign to deliberately sabotage what could have otherwise been a world class system. It has been as someone here once commented “shot in both knees and then kerbstomped”.

    This failure springs from the exact same place (and government) who have brought us the scorched earth destruction of our mechanical engineering capacity. Nothing at all to do with fibre technology.

    • It has been as someone here once commented “shot in both knees and then kerbstomped”.

      Which is what should happen to the govt. that did this!

    • “PM declared it to be some sort of enemy of free enterprise that needed to be destroyed.”
      When in actuality it was the enemy of the owners of Foxtel. Which is why it had to be, not stopped, but irrevocably destroyed.

  8. HadronCollisionMEMBER

    Re: Meltdown.

    Dig a little deeper on headcount reduction and the manner its being achieved. Some shocking stories.

  9. Financial disaster was always a reality for NBN. It had no rigour attached and Conroy made sure all the outside consultant gave it a Stalinist style revision for each report. Since the Coalition took over it’s been run like a project Mugabe woulda/coulda done. It’s an indictment the political elite.

    • I know the answer – FLASHER OFFICES


      NBN Co to move into flagship Sydney office

      Leases 48 percent of new tower.
      NBN Co will consolidate five Sydney workspaces into a single flagship office in North Sydney from late 2019.

      The network builder was yesterday revealed as the major tenant of an under-construction high-rise office tower at 100 Mount Street in North Sydney.

      The owners of the building – Dexus and Dexus Wholesale Property Fund – said NBN Co had leased “20,364 square metres, representing 48 percent” of the new 35-level building.

      The building will be equipped with smart technologies in order to meet a series of five-star energy ratings.

      Construction is expected to be completed in early 2019, with staff moving in to the building from late 2019 and through 2020, in time for the completion of the network.

      It is understood that NBN Co will consolidate five existing office spaces in North Sydney and broader Sydney into the single office.

      This includes a move out of nearby 100 Arthur Street, where NBN Co occupies several floors.

      NBN Co is expecting undisclosed “cost efficiencies” from shifting to a single office space, however some of these savings are likely to come from simply having all its Sydney employees in a single location.

      Commercial real estate firm Savills said the lease on 100 Mount Street is for 10 years.

      Laing O’Rourke Australia designed and is constructing the tower; it has also signed on as the anchor tenant, though for considerably less space than NBN Co.

      Further comment was being sought from NBN Co at the time of publication.

      Savills also reported NBN Co signing a separate lease for Queensland at Cannon Hill. However, it appears that agreement may have been signed up to a year ago.

  10. Leith, before you get too tied up in the raw figures, you have to figure out if this is a function of growth.


    With a bit under 3m premises “in RFS areas” and 1m activated at the end of Q2 2016
    And 5.6m “in RFS areas” and 2.4m activated a year later

    That represents a growth in theoretical coverage by 86% and a growth in active services of 140%.

    Wouldn’t you expect more potential and real customers to equal an increase in raw complaints?

    • there shouldn’t be more complaints, when as the installation proceeds NBN Co and all involved are supposed to like….be getting better at it….!?

      • myne – it’s half tongue in cheek. Sure, more customers more complaints. But don’t you also think that at some point we get past the teething troubles phase? And as such the trend of the complaint ratio should improve.
        If the very last Australian to be connected to NBN still has these troubles wouldn’t that be proof that NBN Co really didn’t learn along the way?

  11. whether it will end up becoming another expensive stranded asset that is superseded by a superior technology, such as mobile broadband.

    Time and time again commenters on this site who understand the technology correct you on statements like these. Mobile internet is not superior technology just because the NBN was botched.

    Done well fibre will always outperform mobile data. You can push the collective throughput of the internet at peak time over 1 single core of fibre.

    Don’t confuse poor installation, or perhaps even deliberate sabotage, with technical limits.

  12. I hate that the neo-liberal idea that the NBN should be sold off is so pervasive. It’s an absolutely ridiculous idea – the whole thing was conceived because the last network we had was sold off! One day we’ll need to face the fact that selling off essential natural monopolies never works. With Telstra, it’s not surprising that they became hugely anticompetitive, using their huge monopoly power to squeeze out other providers and stop others entering the market. They’d be the only provider in Australia if they hadn’t been forced by the ACCC etc. to limit their anticompetitiveness a little.

    Anyway, the main thing I want to say about the NBN is that every problem and challenge with the MTM model that Malcolm Turnbull brought in was predicted 100% before the 2013 election if you knew where to look. Unfortunately most of the media took the LNP’s policy at face value when it was known to many experts to be totally flawed.

    We knew FTTN was far more susceptible to drop outs. We knew that in the real world, FTTN speeds were slower than in the marketing brochures. We knew Telstra’s old copper was not in good enough shape to deliver the kind of service they were promising (50Mbps to everyone). We knew the CVC pricing was a flawed model that needed to be fixed. We knew their costings for FTTN was too little (average node cost ended up being 100% more than their Strategic Review estimated, and remediation of the copper was literally 10x what was budgeted). We knew the Optus HFC was unfit for service (it’s no longer being used as part of the NBN). We knew it would take way longer than they had said to renegotiate with Telstra (it ended up taking almost a year, but they had been ‘confident’ they could do it in a month or two!). We knew that finishing it by 2016 was impossible. We knew the addition of all these technologies would add significant complexity and cost to their IT systems (it ended up costing almost a billion dollars just to upgrade all their IT systems to accomodate the FTTN and HFC).

    And all this for most people getting a copper upgrade with a useful life of ~10 years max. Instead of a new FTTP network that we know will be useful for at least 30 years.

    Malcolm Turnbull’s NBN was a flawed idea from the start. It’s no surprise that internationally in 2016, FTTP connections increased by 56% and copper decreased by 10% (http://point-topic.com/free-analysis/fixed-broadband-subscribers-q4-2016/) – it was clear that was the way technology was going. Mr. Turnbull was so scared of the Government trying to pick winners that he went and picked the loser instead.

  13. We’re doing reasonablybig renovations at the moment. While it is all happening, I’d be more than happy to spend a couple of grand to convert from HFC to FTTP but that is not possible apparently.

    Third world indeed.

  14. How would Elon Musk build the NBN?

    He is all about cutting costs – the cost of PayPal, the cost of satellite launches, the cost of batteries, the cost of solar panels.

    I bet he would produce hybrid electricity and fibre cables. Sure, some might say “we have never landed rockets before, so do not try it”.

    If a new house is built, the electricity pipe is laid, the water pipe, gas pipe, sewer pipe, and NBN pipe. Maybe make the electricity pipe thick enough to handle a fibre optic cable? Or make a hybrid cable that is both an electricity supply cable and a fibre optic cable.

    • The expensive part of the NBN isn’t connecting it to new dwellings, it’s connecting it to existing dwellings.

    • You touch on an important characteristic of fibre vs copper. With fibre you can actually do that. With copper there is the problem of interference.

    • https://www.theverge.com/2017/3/17/14952904/elon-musk-spacex-boeing-oneweb-satellite-constellation-network

      swarms of LEO satellites – this has the best chance of servicing the rural regions, which would make living outside of MegaCities a better proposition.

      BTW, has anyone considered that vast investment in Network infrastructure in the big cities is effectively a confirmation that these monolithic engines of waste and debt (MegaCities) are being locked into our future? If we believed in a sustainable decentralised future, we would be pouring more effort into improving rural infrastructure.

      • Yeah, that could be great in rural areas, for cruise ships, aeroplanes, etc. Similar but smaller networks already exist, such as the 03b constellation of MEO satellites. The antenna systems required are more complex than geostationary satellites though, but not impossible.

        To put such a network in perspective though – Elon is talking about a constellation of 4,425 satellites, shared between the entire world. NSW alone already has 3,784 mobile towers, and Australia as a whole has 13,361. So such a satellite network would potentially have less capacity shared across the entire world than the wireless infrastructure we have in Australia today. (They do have a little more spectrum in the Ka band than what we currently use for LTE, but that may not be the case once 5G starts to come online).

        So while these networks are awesome for a lot of applications (I work in the satellite industry, it’s really cool), we need to keep things in perspective and not buy into the hype – it’s not going to obsolete our cellular wireless, and it sure as hell couldn’t ever obsolete fixed line.

      • @Stephen No argument that LEO sat grids are a bad plan for megacities. At the moment most rural areas in Aus are serviced by Sky Muster. How would the LEO network compare with that sort of technology for rural users?

        As for megacities, a lot of traffic is just tv streaming, so a possible alternative (asymmetric) is modulated light. Someone demonstrated that you could superimpose a signal on a solar panel. That could suppliment the wireless channels. The related one is LIFI – where you modulate the signal into LED light sources. That has the potential to provide a high BW down link in addition to wifi. If you think about venues like shopping centres or airports, there is a lot you could do with a massively asymmetric data link. For example, Oculus is doing a $199 VR set next year that is completely self contained. This will need a huge amount of data, wireless. Most of the data will be download. LIFI could possibly achieve multi Gbits, so it could solve the BW problem in crowded venues.

    • Other countries seem capable of getting stuff done, so the problem us with our government, not all governments.

      • Everything’s relative for sure and perhaps our mob are worse than others but governments in general are champions at doing the wrong thing (or doing it badly)

    • Yes – because the private sector is an absolute paragon of rectitude and they really do work for the country…

      • Ino – economies are about what the people want and free markets give them that. Without fail.

        Agreed though – when it comes to what are deemed to be ‘socially desirable objectives’ the free market can leave a few people high and dry. But that’s life (in the real world)

  15. innocent bystanderMEMBER

    my MS Win10 ‘feature update’ has been running 4 hours, and is at 42%.
    can’t wait for updates via the NBN.

    • Don’t hold your breath, I spent the first 2 months of my NBN connection tethered to my phone. Cost me 1000’s in lost revenue. I will say both my ISP and the NBN were very professional at not giving a ……….. At risk of firing up people who know what they are talking about a 9gb/month 4g connection craps all over the NBN, if you just want a speed upgrade, you are better off buying a carrier pigeon.

      • It recently took me over 2 months to get FTTP NBN connected to a new premises. In the 21st Century! They had to book the installation techs weeks in advance because there aren’t enough of them. Meanwhile, like you, I had nternet, and then started running my household internet tethered from my phone. Kids doing schoolwork…my business connection etc.

        Absolute rubbish. NBNCo is a cockroach, and I’d like to spray it with bug spray and watch it spin in circles and die.

      • migtronixMEMBER

        Bingo, been saying it for ages – but all these douches JUST HAVE to have fibre so they can immediately slow it down to the speed of a wireless router.

        They don’t know what they’re talking about

      • Bingo, been saying it for ages – but all these douches JUST HAVE to have fibre so they can immediately slow it down to the speed of a wireless router.

        Crikey, you spout some drivel.

  16. I am actually fed up with people who do not understand to concept of the NBN keep holding the wireless with surpass fixed line trump card. I am also fed up with people who do not understand the NBN keep thinking that the majority of the slowness is inherently from the NBN. If you have FTTP, this is not NBN’s fault. Its your stingy ISP who is not buying CVC capacity to meet demand.

    Get a connection with Aussie broadband.

    No I don’t work from them, but they’re the only ISP buying enough CVC capacity to meet demand.

    • I have heard excellent reviews of Aussie Broadband. I’ve also heard good things about Skymesh.

      Definitely be wary of the others selling ‘unlimited’ plans. The only way providers can offer that on the NBN (given the flawed CVC pricing model) is to skimp on CVC capacity. It’s a pretty good bet you’ll get congestion on that kind of plan.