NBN is trash

A fortnight ago I reluctantly shifted from my Telstra BigPond cable broadband service to the same priced NBN 50 service after being warned that my existing cable service was about to be switched off.

As I noted at the time, I experienced an immediate downgrading in my internet download speed from the following (taken immediately prior to changing):

To the following (which is typical of the speeds I receive during normal usage):

As you can see, despite paying exactly the same price ($90 per month), my download speed has been nearly halved. However, my upload speed has been significantly improved.

Overall, I was okay with this result at the time as the improved upload speed was a worthwhile trade-off; albeit not worth the massive public investment in the NBN.

After using the NBN for a fortnight now, I can honestly say that I am extremely disappointed in the service. While the speeds are fine during normal operations, the NBN drops out far more than the old cable broadband service. Moreover, there are times when it slows to dial-up speeds and becomes almost unusable, like earlier this morning:

Loading webpages and saving my work has become painfully slow, as has attempting to upload files. Indeed, uploading the speed test graphic shown above required several attempts and several minutes.

If my experience is replicated across the millions of other users, then the productivity losses from our inferior NBN would be huge.

Seriously, what was the point in blowing $50-plus billion on a new broadband system if, for many households, it was no better than the one it replaced and sometimes worse?

Obviously, mine is an N=1 experience, so it’s probably not representative of the general population.

I’d like to hear your thoughts. Has your experience with the NBN been as disappointing as mine?

Leith van Onselen
Latest posts by Leith van Onselen (see all)


  1. Same experience. Lied to about having to migrate. Now have slower speeds. Bit like the election. Lied to and got a worse version of the last govt.

    • Ozbloke Bloke36

      Couldn’t agree more about the NBN and gov.

      For all those people say check this and that, it is the NBN. Apart from FTTP, I’ve had FTTN and HFC and both suck. Constant small.drop outs, or packet loss, the ISP cannot detect but let.me tell you it is there, in the last 5 houses In have been in and pisses me off like mad.

      I hate this government so much, for so many reasons, just wish they would piss off already.

  2. Leith, it’s well worth doing a physical inspection of your infrastructure to ensure the problem isn’t a legacy issue following conversion from cable to craptastic NBN mixed technology. For ADSL connections, for example, there may be an earth pin connected to the line. This greatly improves the stability of an ADSL connection but is death for an NBN connection. Find the Telecom/Telstra/etc. jiffy box attached to your dwelling, open it up and have a look. You might be able to identify the cause of your issues this way. If it is a ground or short related issue, it is often exacerbated by wet weather as water gets into the joints or improves conductivity of the ground.

    You should also lodge a complaint with the telecommunications ombudsman and get your ISP onto fixing the problem as those speeds should never happen on a NBN Cable to Fibre connection; it reeks of a physical problem with the line. It’ll be an f’ing painful experience, but you should get there in the end.

    Given NBN Co do not do house to house inspections and integrity checks for the rollout, it’s up to the customer to go through their ISP to NBN Co to get these issues fixed.

    Thanks for making my blood boil (again).

    • What is an NBN Cable to fibre connection ? All HFC (previously cable) internet is shared and notoriously shizen although generally better than FTTN.

      HFC is specifically notorious for drop outs – especially with Tesltra who are repeatedly getting hauled over the coals for over subbing.

      Go with Aussie Broadband immediately as they are the ONLY provider to not over subscribe and to maintain close to advertised speeds – yes, even now.


    • Leith switched from HFC to NBN not ADSL. I switched from Telstra ADSL2+ to their NBN coax and so far it has been a significant improvement. I did it within days from NBN being available in my area (a newish pocket in Glen Waverley) so quite likely, as it is still about 12 months from the cutoff date, it is a low contention area.

    • Yeah. That’s not right. I’d say there’s a cabling or other hardware problem close to the premises.

    • or could be congestion as UE says it worked fine for the first couple of weeks. As more and more people migrated to NBN while the NBN infrastructure in that area was never built to handle such traffic, speeds started to drop.
      If it is physical issue it would have been there from day 1 (generally).

  3. For 50 Billion we could have had FTTH – instead of 70 Billion Fibre, Coax, HFC, Copper, Wireless to the Curb, Corner, Node, Block, Suburb.

    With FTTH you would RIGHT NOW (would have been completed by 2019) had 100mb up and 100mb down for about $15 / month. Roll out tech would be happening and most likely already complete like everywhere else with a single Fibre network system and you would have 1 Gig up and 1 Gig down – maybe more.

    Oh – and Apple, Playstation, Microsoft, Google Stadia gaming platforms, plus Google Chrome books and cloud computing, plus all the other goodies like 4K streaming services the entire planet has had for years but we wont be getting EVER.

    Well done everyone,.

  4. George Peterson

    Nbn in our area but no way. Use optus on my phone with 70gig data and wireless hotspot for the house via phone. Easy as. Unless u are downloading lots we are happy to watch youtube etc in 240.

    I find if our limits were higher it puts a brake on my activity levels. I dont want or need nbn

    • I have a 9600 baud modem I use over my POTS… seems quite reliable and sufficient for gopher. Them lycos and aol and altavista sites take a little longer to load, I guess it all bloatware from here on in.

  5. On the radio just now, a middle aged woman stated she can longer contact her son in a bushfire danger zone after the NBN was recently installed. The power to the mobile tower goes out and the landline won’t function without power either. How Nationals get elected I will never understand.

    • I wonder what would have happened to glass fibre buried under ground which requires no power to transmit over 3000km at light speed ?

      I wonder what would happen in a flood ? Does glass fail to operate in a flood ?

      Holy smoke this country – just sooooooooooo many stupid people.

  6. proofreadersMEMBER

    Did I read somewhere in the last few days that our benevolent dictatorship LNP government will from 1 July next year, be imposing a $7.00 a month fee on people who don’t use its NBN crock?

    • Yep – $7.90 a month tax on all connections. Gotta pay for fast Internet for the Nationals voters in Tamworth!

  7. Has anyone got TPG FTTB? My unit block is eligible and from what I’ve read looks like a good alternative.

  8. If you’re not exceeding 200GB a month, try a 4G wireless broadband plan. Optus 4G plus sells $200GB plans for $79 a month. Your speeds will typically exceed NBN in most urban areas.

    Wired NBN is so bad it is beaten by wireless solutions. Physics says it shouldn’t be so, but it is in Australia. That’s perhaps what Turnbull meant when he said the laws of physics don’t apply to Australia, only the law of Australia.

    • Can confirm, I’ve got Optus 4G home wireless and generally I’m very happy with it. No contract or wires to worry about and it’s fast enough for lots of YouTube and Netflix streaming. And wireless will become even more competitive with the NBN as 5G is rolled out.

      • Optus is terrible at my place, totally unusable. Switched to Telstra and Vodafone for the two mobiles and they are both perfect. As is the Aussie Broadband HFC NBN, which is also way better than the ADSL it replaced. The only problem so far has been the router overheating but it probably would have done the same with ADSL! The NBN is only worse when coming from an existing cable or fibre connection, so be careful when saying it’s trash

  9. I moved from Telstra Cable internet and we had a period when it just kept of dropping out. I’m on NBN100 and it is not a premium product. At the moment it is better, however for a lot more money i’m not getting a superior service and feel that the government should not have spent the money on it and now that they have, have the duty to fix it up.

  10. I moved into a new rental two years ago and NBN was the only option. Getting it installed should’ve been the easist thing in the world but was an absolute goatfcuk. Total failure of communication and coordination between my rotten ISP and NBNCo. My order was mysteriously cancelled. They said by me, but that was bullshit and then I got put to the back of the queue. Etc etc….took over two months to get it going. I had to increase my phone plan and use my phone as a hotspot. I couldn’t work at home, my son was finishing year 12 and started to panic . FFS, just thinkng about it two years later fills me with teeth grinding anger.

    That being said, once it started it’s been good. I get close to 50Mbps, and I can only recall 2 short dropouts in 2 years.

    And that being said, I’ve been to Thailand, Cambodia, Bali, Vanuatu and New Caledonia over the past few years, and all those so-called third world countries have faster internet than we do.

    In the great scheme of things, the NBN is another giant shit sandwich foisted on Australia by our corrupt business and political leaders.

  11. the reason why your speed gets so slow at night is because people are using the NBN for completely uneconomic/unproductive activity: porn, computer games, instagram, facebook, youtube etc

    Something like 80%+ of internet traffic is streaming video

    That means the overwhelming majority of internet utilisation is for frivolous activities.

    We are therefore providing a taxpayer funded network for overseas companies (youtube, apple, facebook etc) to make profits that they then pay no australian tax on

    users or companies utilising the network need to be paying the costs

    • I own a software development company which specializes in creating high definition presentations, web video content, and other complex data and even driven media. Data can involve 3D modelling, videos, images, audio, plans, etc – each object could be anywhere from 100mb to 10gb – easily. With hundreds, possibly thousands of objects moving around each day that very quickly ads up.

      Who to believe you who thinks the internet is for Facebook and Porn – or me ?

      You are the single most ignorant person on this website.

      • Ok buddy

        Nice n=1
        I guess we can extrapolate your experience to every other nbn user?

        Actual statistics show that 80% of internet traffic is streaming video

        Do you have anything quantitative to add to that?

        If you’re a business making money through the internet then you can afford to pay for your own fibre

        I make my money at home and use about 1TB a month
        I pay for it

        • Yeah, who needs f’n IT tossers, software and web developers and the like anyway? Nothing but time wasters that get our kids hooked on porn and US sitcom tripe. No future in that at all. Bring back the telephone exchange and party line; don’t need no more than that round here.

      • I’m with you on this, Herb.

        I can work from home over FTTN as long as I only have to work on documents and point data statistics. For anything that requires modelling, interpretation, interpolation or analysis, I have to be in the office. Inputs typically 50 MB to 10 GB; outputs upward of 20 GB to 100 GB, with 200+ GB files not uncommon.

        But this misses the point completely. Not everyone has need for such massive bandwidth. However, given the business opportunities presented by being able to deliver high quality online content on demand into peoples homes across the nation, steaming – be it for video calls, sports, TV, movies, music or events live – is very much a commercial and value add proposition for the economy as a whole. Business ideas that nobody has yet to explore that have the potential to be the next World of Warcraft, Netflix or eSports champions league can never be realised now we have the NDN.

        Businesses that would be technology exports, R&D platforms and domestic economic activity that could have had the entry bar raised massively thanks to this utter corrupt failure of public infrastructure. We’ve failed, and failed hard. Go Straya!!!!

    • Indeed. The internet should totally be pay for play. Anyone who can’t pony up the $$$ should have their content deprioritised to the point of uselessness.

      That way only appropriate material from the richest and most influential companies, who can afford to pay to reach the widest audiences, will be seen.

    • innocentbystander

      Often the issue is that the ISP has not paid for enough bandwidth to cater for peak hour load. Complain to the ISP and tell them you are not getting the promised service. The competition authorities are very much on this kind of fraud where they overpromise and under-deliver.

      I also had a problem of NBN dropping out frequently. My ISP, Telstra then sent me a modem that switches to wireless when the NBN is down. This reduced the dropouts to very brief periods.

      Pre NBN I had a terrible DSL1 service so I am actually one of the few people who have seen an improvement from the NBN.

      I agree there are problems with hybrid NBN but the original plan for the NBN was a field of dreams and we were on the plan as “maybe at some point in the distant nonexistent future” so there are tradeoffs. New connections should now be fibre and we need a plan to convert everyone to fibre over time.

  12. Switched from ADSL2 to NBN50 about a year ago, inner city Perth. Had a lot of problems with devices dropping out, spent multiple hours on calls and messaging Optus. Eventually they replaced my modem (which they supplied), with exactly the same modem, which is basically a pile of junk (Sagecomm?) in particular the wireless part. Poor range and very inconsistent connections.

    Completely fixed the problem by buying Google Mesh, now with three units around the house I am getting great speed everywhere with no dropouts. So not a problem with the NBN really, but a problem with the telco providing crud hardware.

    Took 6 months to fix, and ultimately it was me who worked it out, not my provider.

  13. Duke_WellingtonMEMBER

    I am one of the lucky few who has fibre into my living room. I can see the fibre terminated in the room next door. I get 90/40…which for the most time is fine.

    However – peak times, i get stuttering , they shape certain streaming services….it turns to shit.
    So even if you have the very best the NBN can offer, you will still have issue due to the crazy CVC pricing and the fact the resellers have to recoup the cost somewhere…

    It is beyond stupid

  14. I must be one of the lucky ones. Swapped (reluctantly) from Optus cable to NBN and max download speeds are between 85 and 102Mb/s, depending on time of day and upload speeds are in the mid to high 30s. This is in Melbourne’s north east.

    • It all depends on the implementation his area uses, most new area builds now are using Fiber to the Curb(FTTC), which is significantly better than the FTTN and older Cable/coax networks.

      • Our street used to have both Optus and Telstra cable. I’m told that the Optus cable was retired and the Telstra cable is now used for NBN. Next door neighbor used to measure a max of 108Mb/s download on his Telstra cable and we used to get 103Mb/s on the Optus cable. Not a new area.

    • Same. I’m getting 50 download and 20 odd upload. Big difference from 3-4 down and 1 up on ADSL. Don’t know how it happened, just lucky I guess. BTW, this isn’t an endorsement of NBN, because as it has been said elsewhere it’s a clusterfvck of epic proportions.

  15. To be fair, you changed from 100mbit to a 50mbit service.
    Of course the download is going to halve.
    Price is another matter and that’s definitely irritating.

    What modem do you have now? (I’m asking in a roundabout way whether it’s DSL or cable)

    • I changed to an identically priced plan and got half the download speed (albeit much better upload speed). Hardly seemed worth the massive investment does it? Especially given it seems less reliable.

      The NBN has achieved nothing in urban areas that already had cable broadband. What was the point?

      I’ve got the white Telstra Smart Modem that was provided.

      • Hey, as far as Telstra is concerned, they just got an efficiency dividend and a productivity increase. Sure, it’s half the speed for you, too bad so sad, but by the time that makes into an NBN report to the minister, it would be a 25 times productivity increase!

        Aren’t you glad you did the needful?

      • You live in a nice area in a house. Not everyone is so lucky. Large areas of metro are not on cable. Cable was not rolled out to units. The extra upstream should be far more useful to someone who produces online content.

        Change provides. Local number porting exists for a reason if you want to keep your home phone.

        Nbn docsis 3.1 is rolling out bringing gigabit to cable in the future.

  16. For all of the NZ gov’s faults in the last 10 years I am very glad they took a ‘just do it’ attitude to FTTP, with the result for me being https://i.imgur.com/qLhSBYs.png (that’s 935/308Mbps for those struggling to load images). And lest you think it’s all unproductive it’s been a big help for my business which involves syncing huge Unreal projects and 3D reconstruction files. And the cost for unlimited bandwidth at that speed is NZ$85 / month

    • kiwikarynMEMBER

      I’m on 200 Mbps Unlimited plan for $78 here in NZ. Very few drop outs, and no noticeable degradation in speed in peak periods. Even got full fibre to the premise in a small town of 30,000 people.

      • In some 3rd world countries 50mbps is impossible to get.
        As one of the customer service person said: sir, we cannot pinch the cable to get you less than minimal 100Mbps.

  17. Ronin8317MEMBER

    I have a similar experience. When I switched over from Optus Cable to NBN HFC (switched from Optus to Telstra cable), my download is halved. The only benefit is I didn’t have to pay broadband fee for 6 months due to an Optus special deal for people who use Optus for their phone as well.

    My friend who is in Tasmania got NBN FTTH, and he absolutely loves it.

  18. and I was thinking only people over 70 who have no idea what internet is are paying that much for that little

  19. Even StevenMEMBER

    I moved to NBN from Cable. After some shocking stuff ups initially (three weeks no internet at all), they sorted it out and upgraded me for free to the 100Mbps download package. It has been ok since but sometimes at night, our Netflix seems to go to crud (very low res) suggesting bandwidth problems.

  20. NBN was just rolled out in my neighbourhood. They came to connect my modem to the cable to my home … wanted to run a black cable down the side of my home and then drill a hole through the wall to where my modem is. I said no – they had to do it in a way that was not an eyesore, so they left. And that’s it for me. Happy to wait for 5G to come along and flick them all.

  21. Nah, was lucky enough to get the early full fibre version. Had the 100/40 plan for a while, speed tests at worst were 90/35. Never had an outage. After a while I thought I’d save $20 and downgrade, didn’t exactly notice the difference so I didn’t switch back. Haven’t bothered to run a speed test in yonks because it’s so reliable.

  22. Well this makes me feel glum. I just finally cracked today and authorised the switch from ADSL2+ to NBN. All Telstra. Not activated yet, but now I am concerned.
    Strangely enough, I was forced to make the switch because my phone and ADSL keep breaking down and Telstra techs just can’t seem to find the problem. They know users eventually give up spending half their life talking to someone of sub-continental persuasion, knowing nothing will get fixed. It was NBN or no internet. Of course I am sure it’s not a strategy by Telstra

  23. sounds like we switched to NBN from iiNet ADSL at the same time as Leith got his NBN. All the speed tests I’ve done so far so a significant improvement and re get high 40s (for our 50MB plan)

    Leith – if your plan is NBN 50 then it will be capped at that. You can’t get the 80s you used to unless you pay more.

    I have looked into paying for getting FTTP but none of my neighbours are keen (which would make it a lot cheaper).

    • I understand that. But I’m paying exactly the same as I did before for a slower, less reliable service. That’s the point.

      The NBN has achieved nothing in urban areas that already had cable. For some it’s worse.

      • Incorrect.
        cable has limitation of number of users per coax and in peak times it would dip lower than worst fibre. Redundant tech would become more reliable and faster (within its limits) the more people abandon it. Fibre just got in my neighborhood and I noticed that PM streaming slow times have almost gone on my ADSL. I get downloads at 1.5MB easily now.
        As for paying more for equivalent speed in tech of new generation… that is just the market. Think of it as fuel price cycling: a rort.

      • Leith, I suspect the problem is T*lstra. I do a little helping people with IT in the towns near my farm (used to be in IT security in the big smoke last decade). We had RobO as the local member a couple of gummints ago, so we have FttP all over. All the same, NBN gets sh!tcanned by loads of people – but every last one of them is a T*lstra customer. One of my customers just today told me how awesomely reliable and fast their NBN is — and they’re in Forster, with FttN, which should be cr*p, compared to the rest of us – and, no, they’re not a T*lstra customer…
        These days, I ask myself just who is it that has the most to gain from an NBN fail. Yep. T*lstra…

      • I’m paying exactly the same as I did before for a slower, less reliable service.
        Well, that’s called inflation or more precisely, shrinkflation. You pay the same but get less … that’s pretty much what you advocate when urging RBA to cut rates in order to increase consumption, which in turn drives prices up. Because, OMG, deflation is bad, bad, bad.

        Btw, this is not the first NBN disaster related article on MB. Can you dig out any article from let’s say 6-7 years ago urging the government to roll out FTTH network?

  24. I have NBN, the speeds are about about 5 times as fast as my ADSL2 was but that only means about 7 Mb down and 1-2 up and that is on a good day. It also likes to drop out for hours at a time for no reason.

  25. Shite is NBN, Leith.
    We recently moved to Adelaide and changed Naked DSL plan with iiNet to FTTN NBN 25/7.
    Since moving in, we were getting 8/2 at any time of day. The NBN and iiNet technicians cited flooding at a manhole and cleaned it up. They managed to get it up to 17/4 during the day but last night it dropped to 2.8/1.2 (the Netflix effect, I suppose).
    I’m now thinking of ditching iiNet and signing up with Optus Wireless Broadband https://offer.optus.com.au/shop/broadband/mobile-broadband/wireless-modems/

    Can anyone share their views on wireless broadband?

    • I just did that. Im running nbn and optus 4g concurrently at the moment. I get between 5 and 40mbps on 4g but it hasnt dropped out yet compared to 5 to 22mbps on nbn which drops out now and again. I think im about to ditch nbn permanently, just want to run side by side to compare for a little longer to be sure. Netflix on nbn started bufferring to the point it was unwatchable a few months ago, ive never had any problems on the 4g. I did need to by an antenna for the 4g modem early on as we are in a bit of a mobile deadzone too.

    • (1) Check your area is covered with good signal from Optus. Buy a pre-paid Optus SIM and carry out speed tests. Normal
      4G network should give you speeds between 50mbps-110mbps (use e.g. app speedtest.net)
      (2) Determine how much download you did in the past year with your current ISP. If it was more than 150GB a month you definitely need 500GB/mnth “plan” … higher speed -> higher quality -> more data
      (3) Place the order for your modem/plan and within 1-3 days you can start using the fastest/most reliable internet in Australia I have ever had. No time off-work, no drilling, no 3rd party. Just you and Optus.

      And I’m writing this despite being aware the more people use Optus Wireless Broadband the less speed I have (in my area anyway)

  26. Fabian AlderseyMEMBER

    We had issues for the first six months or so. Upgraded from ADSL (getting 4.2 Mb/s…) to NBN50. Really patchy for the first six months though, speeds would drop a lot, and heaps of dropouts (some days 20-30 or more dropouts). I rang iinet a few times, they did some tests, ran me through the usual “of course I checked that, of course this isn’t the issue” checks. After maybe the third call things magically improved and now it has been rock solid 50 Mb/s for the last couple of years. I think someone got sent out to check something somewhere, but not sure. I wasn’t home, I didn’t notice anything and wasn’t told anything.

  27. SnappedUpSavvyMEMBER

    similar problem with Telstra and was pretty much told to suck eggs by the Filipinos on the phone, so moved to optus, everything now sorted with high speed modem

    • If I could, I would kill with my bare hands almost every foreign call centre operator I’ve ever spoke to. With my bare hands.

      • Dont forget that they are misemployed by a domestic entity, a true Aussie owned and almost operated business!
        Bad choice in solution is by no mean reflection of the emplyee but rather a business. You shou;d feel the same wrt business that misemploys incorrect staff for a task that otherwise cost more if correct staff is employed

    • @LSWCHP. It’s a cultural thing. Those from the sub-continent find themselves culturally demeaned by being required to assist the punter class as part of their job. They get around this painful ideological conflict by being seen to be trying to assist the punteriat, but they maintain their self-respect by always failing to actually achieve any result. Thus is the self-respect maintained and the needed is done

  28. HadronCollisionMEMBER

    Rural area And it’s nothing but roses for me

    NBN LTE direct line of sight 1km to tower

    Currently on Exetel 50/20 $69/m 200GB

    Being moved to 60/10 same price

    Download speed often around 20-30Mbps.

    Have a Telstra 4G in phone on 15GB and $50/mo that is plenty

    When we moved here we were on a Telstra HSPDA dongle 8GB $60/m

    It’s all apppppy dayyyyys in the northern rivers (as long as you don’t actually live in Ballina Lismore or Gbah or Lennox in which case you’re on over contended ADSL 1.0 or 2+

    • I’m from the Northern Rivers HC and my family are all over the place in that AO. My Mum and Dad are in Ballina. Next time I’m up there we should have a beer or three somewhere.

      With the phone, I’m on Kogan 12 month prepaid. It works out at about $16 per month for 13 Gig on the Vodafone network. A good deal I reckon.

  29. Mackay East was one of the first areas to get NBN therefore enjoying
    FTTP NBN 100 on Telstra Foxtel Bundle

  30. I have one of the first FTTH home connections, in 3011.
    Its fast, reliable and i have no drop outs.
    Our connection was done in the way it was originally designed before the fukwits in the Foxtel coalition got their hands on it.

  31. NBN drops out far more than the old cable broadband service.


    It dropped out for hours in October. And it dropped out for hours a few weeks before that.

  32. Pfft! I get a constant 1200/75 baud on my Micronet 800. No lag, drop outs or Netflix effect here! Saw these new fangled things called compact discs on TV last night, but they will never replace a C90 cassette.

    • What is a ‘com-pack-t dee-sk’? Shirley you meant ‘laser disk’ no? I mean, it’s almost as good as Betacam

  33. Goldstandard1MEMBER

    Inner East Melbourne here.
    Almost EXACTLY the same story – forced to go from Telstra super fast cable (100+ Mbs consistently) to NBN. I
    buy the 100Mbs plan.
    Top speed download is now high 80s non peak times and as bad as 50s in peak.
    Yes that’s fast enough for most things but hang on, I’m paying for double the peak times speed.
    I care not for uploading improvements,
    I was putting up with this for 2 months but then drop outs started. Had a period of 3 weeks where on any given day it would drop out 5+ times, Then you waste time rebooting the router, the nbn box before you even complain because you know that’s what the technician will say. Just as they are running their test- Oh guess what it comes online again.
    It’s just a flawed bundle of crap not fit for purpose, too expensive and as discussed way back in the day, it should have been FTTP all the way.

    I have heard that technicians are putting new customers on working nodes and taking existing ones off (because there aren’t enough on some exchanges). That household then complains, then technicians do the same thing to someone else. It’s a cycle of pain because the network does not have the capacity despite cost blowouts. The NBN technicians even think its a joke when you speak to them.

  34. Getting 150 download / 75 upload consistently here (regional Qld). Game changer for our business compared to old connections.

  35. I broke the contract with Telstra as my NBN provider and asserted breach of contract in failing to provide the service contracted.
    I wrote to the office of the CEO got a reply and an apology and the break fee was waived. I am now happy with an alternative NBN service provider (although I concede I have low speed requirements)

  36. I seem to remember MB being against labors FTTP NBN as a frivilous cost wasting exercise and all for Turdbull’s Cost effective alternative.
    If that is the case it’s a bit late to be complaining about getting exactly what you asked for, a crippled hybrid abortion of a solution instead of the world class option that was available for only a little more money.
    If that wasn’t actually the case I apologise, and you can blame the other NBN lite supporters for the abortion you’ve got.

  37. rob barrattMEMBER

    1) Forced to move to NBN as Optus claimed “no service after 6 weeks”.
    2) Council sub-contractor knocks down cable crossing road to our home. (vehicle too high – dumb driver)
    3) Brisbane council goes “Oh dear” – never heard from again
    4) Report outage to Neanderthal Broadband Network.
    5) 6 repeat 6 weeks later crew turns up for 15 minute job to replace cable crossing the road (we live in a Brisbane surburb).
    6) cable is laid 1 meter below minimum height above a public road.

    Get ourt of this country if you are young and employable. Aus is quite unique:
    1) it inherited a democracy (like it or lump it if you were there beforehand – at least it wasn’t the Chinese who sailed in)
    2) It never had to fight it’s own internal war to elevate a democracy from dictatorship;
    3) It inherited Victorian industrialisation without having to invent it.
    4) It decided unionisation and the long weekend were the answer.
    5) Industry fcked off……

  38. Just report Speed Fault with Telstra. Explain to them that speeds were fine first 2 weeks when you migrated and let them know that the area was moved to NBN at same time. This points to congestion.
    You will have to go through the torture with L1 support and do the physical test (isolation test) but then they have to create a fault. Also, check if there is known congestion outage/fault already for your area which would mean NBN is already dealing with it.
    Good Luck.

  39. I still remember in 2013 when Macrobusiness championed that the NBN at the time (FTTP) was a waste because 5G was going to surpass the current DSL/Cable throughput.

    Everyone familiar with the technology always said Fiber will always be king, but no one listened to us, so now we have a dud.

    On a second issue:

    People need to ditch the main telcos, they have oversold their capacity on the network, look at providers like Aussie broadband

    • Jumping jack flash


      I’m with Dodo and because everyone assumes they’re crap, nobody uses them, so my speed is super fast!

  40. So, what’s the trade? 5G providers look like a good bet, is that Telstra? Btw, i have ftth in Singapore, 222 down, crazy up, at 3pm. I really notice the drop when I’m home there.

  41. My first experience of moving to FTTN NBN (from ADSL2) was excellent. Seamless changeover, full 100/40 speeds (could have gone faster) and no dropouts.

    My second experience was less stellar (especially since I did it accidentally a year before I would have been forced to). Went from Telstra Cable to NBN.

    First problem was getting shifted to a 50/20 plan (from 100Mb cable) – rectified by lodging a complaint and now have 100/40 at $79/mo.

    Second problem was lots of outages over the first few weeks – and not outages where the link would actually drop (and thus the 4G backup would kick in), but where everything would just stop until the router was rebooted. This seems to have rectified itself and my internet has been pretty stable for a month or so now.

    I don’t monitor my performance closely – it’s never been bad enough that I’ve felt the need – but just did right now and it was 95Mb down, 37Mb up and 12ms ping.

    For comparison, on my iPhone’s 4G I get 103Mb down 30Mb up and 20ms ping using Telstra and 65Mb/5.5Mb/24ms using Optus.

  42. Geo FibonacciMEMBER

    For support you need to contact Messers Abbott and Murdoch. They can be reached at your local Foxtel Oligarchs place of business.

  43. I can tell instantly from your speed tests it’s probably CVC congestion. CVC is the virtual bandwidth RSPs (Telstra in this case) purchases from nbn for interconnects between the two parties.

    Personally I’d move to Aussie Broadband. They publicly display their CVC utilisation on their website, and they employ Australian based support staff. Not a shill, just a happy customer. I also work in the industry and have worked for many large ISPs

    Your provider is probably under provisioning CVC to save on costs It easy to spot, do a speed test at 7am and 9pm and note the difference.

    CVC is the most contentious part of nbn’s pricing model and RSPs often under provision as nbn cops all the blame. Case in point.

  44. My experience.
    I was on naked DSL for 7 year’s at this address. Downstream was 13mbps when we moved in. Over that time it dropped to 9mbps as the copper in this area is rooted.

    My wife runs a design business from home that needs large upload speeds. On DSL you only get as tiny 1mbps.

    Because the copper is rooted field techs twice stole my copper pair, and I always ended up with a worse one when the fault was restored.

    We are in nbn HFC footprint. The install took all of 30 mins to run a bit of internal cable and put in a socket. On the 50mbps plan, getting shedloads more up and down. Very little Netflix peakhour CVC congestion from Aussie Broadband.

    Overall a massive improvement.

    I’m in a unit so Telstra HFC (cable) was never an option as Telstra basically refused to ever do multi dwelling units on cable. Glad to finally be off their rotting abandoned copper network which they stopped maintaining many years before anyone ever mentioned an nbn.

  45. Jumping jack flash

    Well my experience has been fantastic.

    I went from an ADSL1.5 50Gb plan, where there were daily wars between the kids as to who’s turn it was to watch YouTube, to NBN50 unlimited for the SAME PRICE.

    I now have streamed TV and both kids can watch YouTube simultaneously!

    There is a disclaimer though that I went from living in the middle of nowhere, where ADSL1.5 was the highest speed available due to all 20 of the town’s ADSL2 DSLAMs were always taken (and no plans to upgrade the exchange because NBN was “coming”), to living in a major city, well, Brisbane anyway.

    So my NBN story has been one of success and wonder, and I might just add that $90 Is far too much to pay for NBN50, I’m paying $69/month and I’m pretty sure mine is faster than yours from what you’re saying.

    I don’t experience many “drop outs” although sometimes I get shouts from the kids that Fortnite is lagging, but only maybe once a month, and always on Saturday morning. A reset of my trusty Huawei router usually fixes it all up.

  46. I changed from Telstra HFC (“cable”) to NBN, delivered over the same cable. I changed virtually immediately. It’s now been six months, which means that surely other local users have swapped too. I do not see any peak slow downs or any other problems.
    After the 18 month windows expires, NBN will not need to compete on the same cable with legacy users It can only get better, as it can shift to the optimal frequency.
    However, as it stands, I have the same download. 100Mb/s paid, typically 95 in reality, slowing to 90 during peak sometimes. This was the same with Telstra’s Speed Boost.
    Upload is now ten times better, which has made a big difference to me, as I work from home mostly, including pushing docker images for software updates.
    I did not find Telstra to be the most competitive offer, so I changed after doing some research (Aussie Broadband). I still have a fixed IP address. The cost is slightly lower than before. Uptime was excellent pre NBN and still is now.

    So in fact it’s only been good for me.

    • Jason Princehorn

      Hi Tim, id be doubting the move to optimal frequency unless thats written in the
      contract between Telstra and NBN CO. as telstra will still use the cable infrastructure to supply Foxtel as they do now, and we dont know whow they may have sold other frequencies too, so this so called optimal frequency may never become available to NBN, and when every single house is connected via NBN to this cable how can it get better when at 30 years of age is probably already past it’s replacement age. You Tim are one on the lucky ones.

      what I don’t get is that in the past 3 years I’ve had 2 optus cable internet connections setup in 2 different properties and in each case Optus ran a new cable from the main line, attached a new box to the house and new cabling and outlet inside the house. Now with NBN they only installed a new cable from the 20-30 year old box on the outside of the house to the internal outlet. surely given they’ve know about the issues would they run a new cable from the main line install a new box outside as well. which from what ive discovered would solve most of the interference issues that they have known about since 2016.

  47. Jason Princehorn

    Hi Leith,
    You are not alone, I take it your connection is of HFC as you were on cable with telstra. The problems you are having are the same problems that based on my own experiences and from everything I’ve read in forums that most people with a HFC connection are experiencing. There are a magnitude of problems your dropouts are common, ive pulled around 20 log files from my modem that record the connection status of the modem to the NBN service and they show that in most cases my NBN 100 connection is dropping out around every minute, yes every minuite. Given I’m on a NBN 100 plan in the time left between the connection cycles most streaming services can download enough data to up to 3 x 4k Tv’s and youtube on 2 tablets to buffer these constant dropouts, but the dropouts are also often not this short and it’s when they are for over a minute that these streaming services then also fail and stop. These constant short dropouts do effect web browsing, saving files to my work network downloading files and every other web experience where instant to and fro communication is required. Longer dropouts can range from 1min to 15 mins and in most cases the NBN box and telcomsupploed modem/ router renegotiate the connection but in some cases require me to unplug both the NBN box and modem / router to get connected again.

    I run an IT business so my internal network infrastructure is of high quality and really only utilise the telco supplied router to take in th internet and send to my Netgear Nighthawk R7000P AC2300 router and a Netgear ex6200 extender and are less than 2 years old. Ive a pair of WIFI 6 routers ready to deploy but given the constant dropouts there is no point at this stage.
    The below in Italics is basically a cut and paste from this link, and I have only added in dates as this link was published late 2017.

    The big issue, is an issue the NBN has know about since mid 2016 when the first HFC asset transfer happened between Telstra and NBN and is one of interference. The interference on the network is caused by three separate issues.
    1.the spectrum NBN acquired from Telstra (15-40MHz spectrum) is not, according to critics, designed to be used for super-fast broadband. This leads to the second issue.
    2. This. 15-40MHz spectrum is far more prone to interference. While some Telstra HFC customers were having a great broadband experience prior to being switched over to NBN HFC, this became worse after the changeover, because of the new NBN spectrum they were placed on.This interference occurs in the joints — or the “taps” as they are called by engineers — between the HFC cable in the street pit and the cable that goes to your house. Because of their age, some of these are deteriorating, causing so-called “leaks”. And because HFC networks are a shared service, these leaks then spill over into your neighbours’ connections as well, causing their internet to potentially drop out and speeds to deteriorate as well.
    3. The third interference issue is the wall-plate in peoples’ homes being damaged. The most common way this can occur is by household objects, most often vacuum cleaners, running into them and damaging them. This then causes the same issue as the first, leading to dropouts and slow speeds, sometimes for your entire neighbourhood given there are normally 400-550 people connected to a HFC node (they can handle up to 650).

    Although the same HFC spectrum is used by other global operators, including cable TV players, they are able to use the spectrum successfully because they keep their networks tight and therefore keep interference to a minimum, the plan NBN is now moving to.

    The main issue, it seems, was that NBN was activating HFC users faster than it could deliver the required network repairs to combat interference.

    NBN Co in 2017 examined an area with 100 users and found that in two thirds of cases, it could reduce the noise to a satisfactory level by just fixing the taps. For the other one third, or 30 cases, it is likely that it may need to enter the homes to fix wall-plates or replace the HFC cable between the street pit and house. Alternatively, it may choose to “isolate” users’ connections by splitting them off a cable run to reduce noise on their neighbours’ connections.

    So Leith basically most people that will eventually be connected via HFC will experience these dropouts, some worse like mine some medium like yours and some slight or where they don’t notice that this is happening as often as it is.

    ive contacted my Telco twice So far about this issue and they have no idea, and want you to check you own hardware, or send a technician to check your internal hardware which is a huge waste of time and money. ive told them that the above is the issue and I can send them the log files from the modem they supplied but they don’t want to listen or even accept the log files that will no doubt point them in the right direction. As I said I manage an IT business and if we have a customer that has an issue with their hardware the first thing we ask for are log files, to help assist in identifying the problem.

    I would be happy to have an interview with you on this and even go public on TV with this as the nation has to know what is going on and that as a result of everyone putting their head in the sand is costing the nation billions and billions of dollars in lost time, lost work that corrupts over dropouts, endless useless appointments with techs changing or checking things that are not at fault, fixing 30 year old infrastructure that will no doubt fail again and again when they could just continue to roll out fibre.

    Jason Princehorn

  48. Diogenes the CynicMEMBER

    Joined the NBN in early November (it took 3 goes to connect and about 3 weeks). I now receive 22 Mbps download and 4 Mbps upload (I’m on the 25 Mbps package). But that is as good it as gets i.e. only early in the morning. In the evening it can slow down. I experience occasional dropouts but nothing too disruptive. It is actually an improvement from my rubbish ASDL service which was running around 10 Mbps and 1-2 Mbps upload on a good day and had continual dropouts but I am paying $10 more for the NBN service. Aussie Broadband is leagues ahead of IINet as a service provider so happy with that part of the switch.

    Last year I was in back country Vietnam and received free 200-300Mbps speeds whilst drinking coffee directly across from a farmer’s pig pen. We are condemning our country to being a backwater.

  49. It’s interesting… so far I’ve been lucky and avoiding it… but they are digging NBN pits in my street and we are getting FTTC which I think is the best.

    One thing to understand is that many services, e.g. HFC and others use existing backbones from Telstra and Optus. The reason you might be getting slow downloads is because Telstra is not buying more from NBN since they have a crappy comercial terms.

    Tried other suppliers?

  50. Haven’t paid $80 portion of the new NBN plan for 8 of past 12 months. Now back to TIO with 3rd complaint. Account in red $650 or so and they keep “stopping” the account as part of negotiations but can’t resist the monthly $15 late fees!

    Telstra send “Platinum” technician for “free”, charge our account his $250-400 fee then credit same amount at the same time plus most recent time tried to slip in $80 “onsite” costs (most tradies say my coffee is good!). Tech leaves saying “all good here – problem is between the pole and the node – its copper”. No shit Tony. They also all mention without fail the – surprise surprise – low paid (457?) NBN contractors who know little about what they are doing “… those poor Indian guys driving around with NBN stickers on the door of their i30s and a sack full of eBay tools …”

    Even the Telstra Platinum guys tell me their training is woeful and they come mostly for show – “evenings and weekends – you will mostly be on the 4G backup”. Which wouldn’t be so bad if it didn’t dropout altogether what ever you are doing as it flips between the two.

    It’s a fvcking dud and the perps should be sentenced as if they stole same amount in lost production in an armed robbery – not to mention HOURS on the phone to the poor Filipino Flowchart Box Tickers.

    Latest step in this third complaint is a “make him go away” set of onerous data recording requirements – evidence, as if that is needed – from both TIO and Telstra complaint managers.